FAQ

  • Pricing and confirmation

    All prices are shown in New Zealand Dollars and include GST. Prices are subject to change without notice

    To confirm your booking, a 50% non-refundable deposit is due upon invoice and the remaining 50% is due in full 7 days prior to the event date. We only accept bank transfers as payment.

  • Delivery charges

    We do charge a small travel fee within the Wellington inner area. Installations further field will incur a larger travel fee. This will be discussed with you during the consultation.

  • Do you only work in the Wellington region?

    Primarily yes, however we are happy to travel further afield for your event. Events outside of the Wellington region will be at an additional cost. Please get in touch and we can start planning your event.

  • Damaged or lost items

    If any damage or loss of items are incurred during your hire period you will be sent a replacement cost invoice for the damaged product.

  • What if I need to cancel my event?

    Totally understandable, these things happen! Prior to 30 working days, we offer 80% refund. However, if you cancel within 30 working days of your event, we will hold no obligation for refunds or reimbursements associated with your order.

  • Do you charge a bond for items?

    Generally, no. However in some instances with our larger packages we require a bond.

    This will be refunded on return of all items.

  • What sort of events do you style?

    There is no event we can’t do! We specialise in 21sts, birthday parties, baby showers, corporate work events and children’s birthdays.

  • Any further questions?

    If you have any other questions, get in touch as we are more than happy to help!

    We are excited to start creating magic for your next event.